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Find answers to common questions about our products, services, and policies.
heldeelife is a holistic health and wellness platform that combines traditional Ayurvedic wisdom with modern medicine. We offer authentic Ayurvedic products, expert medical consultations, and comprehensive health solutions for respiratory and immune health.
We are based in Mumbai, Maharashtra, India, and serve customers across the country.
You can reach us via email at support@heldeelife.com, phone at +91 1800-123-4567, or through our contact form. Our support team is available Monday through Saturday, 9 AM to 6 PM.
Yes, all our products are made with 100% natural ingredients and undergo rigorous quality testing to ensure safety and effectiveness. We follow traditional Ayurvedic formulations backed by scientific research.
Currently, we don't offer product samples, but we have a 7-day return policy if you're not satisfied with your purchase. Please see our Refund Policy for details.
Most products should be stored in a cool, dry place away from direct sunlight. Please refer to the product packaging for specific storage instructions.
Shelf life varies by product and is clearly mentioned on the packaging. Most products have a shelf life of 12-24 months when stored properly.
Shipping times vary by location: Metro cities (3-5 days), Tier 2 cities (5-7 days), Other locations (7-10 days), and Remote areas (10-15 days). Express and same-day delivery options are also available.
Orders above ₹500 qualify for free shipping. Orders below ₹500 have a ₹50 shipping charge. Express shipping costs an additional ₹99, and same-day delivery costs ₹199 (select cities only).
Yes, once your order is shipped, you'll receive a tracking number via email and SMS. You can track your order through your account dashboard or the tracking link provided.
Currently, we only ship within India. International shipping may be available in the future.
You have 7 days from the date of delivery to initiate a return. Products must be unopened and in original packaging (unless defective). Please see our Refund Policy for complete details.
Refunds are typically processed within 7-14 business days after we receive and inspect the returned product. The time it takes to appear in your account depends on your payment method.
Original shipping charges are refunded only if the return is due to our error (wrong product, defective item, etc.). For change-of-mind returns, shipping charges are non-refundable.
You can book a consultation through our Service page. Fill out the consultation request form with your preferred date and time, and we'll confirm your appointment.
We offer General Consultation, Allergy Testing, Respiratory Health Check, Ayurvedic Consultation, and Follow-up Consultations.
Yes, we offer both online and in-person consultations. You can choose your preferred method when booking.
Consultation fees vary by service type. Please contact us or check our Service page for current pricing information.
Click on the "Sign Up" button in the header, fill in your details, and verify your email address. You can also sign up during checkout.
We accept credit cards, debit cards, UPI, digital wallets, and net banking. All payments are processed securely.
Yes, we use industry-standard encryption and secure payment processing. We never store your complete payment details on our servers.
You can cancel your order before it ships. Once shipped, you can return it after delivery following our return policy.
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