Terms of Service

1. Acceptance of Terms

By accessing and using the heldeelife website and services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

We reserve the right to modify these terms at any time. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

2. Use of Services

2.1 Eligibility

You must be at least 18 years old to use our services. By using our services, you represent and warrant that you are of legal age and have the capacity to enter into these terms.

2.2 Account Registration

When you create an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your information as necessary
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access

2.3 Prohibited Activities

You agree not to:

• Use our services for any illegal or unauthorized purpose
• Violate any laws or regulations in your jurisdiction
• Infringe upon the rights of others
• Transmit viruses, malware, or harmful code
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt our services
• Use automated systems to access our website without permission

3. Products and Services

3.1 Product Information

We strive to provide accurate product descriptions, images, and pricing. However, we do not warrant that product descriptions or other content are error-free, complete, or current.

3.2 Pricing

All prices are in Indian Rupees (INR) unless otherwise stated. We reserve the right to change prices at any time. Prices displayed are subject to availability and may be withdrawn or revised without notice.

3.3 Medical Consultation Services

Our consultation services are provided by qualified healthcare professionals. However:

• Consultations are not a substitute for emergency medical care
• For medical emergencies, contact your local emergency services immediately
• We do not guarantee specific treatment outcomes
• You should follow the advice of your primary healthcare provider

4. Orders and Payment

4.1 Order Acceptance

Your order is an offer to purchase products. We reserve the right to accept or reject any order. If we accept your order, you will receive a confirmation email.

4.2 Payment

Payment must be made at the time of order. We accept various payment methods including credit cards, debit cards, and digital wallets. All payments are processed securely through our payment partners.

4.3 Order Cancellation

You may cancel your order before it is shipped. Once shipped, cancellation is subject to our refund policy. Please see our Refund Policy for details.

5. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of heldeelife or its content suppliers and is protected by copyright and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.

6. Limitation of Liability

To the maximum extent permitted by law, heldeelife shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or use, arising from your use of our services.

Our total liability for any claims arising from your use of our services shall not exceed the amount you paid to us in the 12 months preceding the claim.

7. Indemnification

You agree to indemnify and hold heldeelife harmless from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of our services, violation of these terms, or infringement of any rights of another party.

8. Termination

We may terminate or suspend your account and access to our services immediately, without prior notice, for any reason, including breach of these terms.

Upon termination, your right to use our services will cease immediately. All provisions of these terms that by their nature should survive termination shall survive.

9. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of India. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.

10. Contact Information

If you have any questions about these Terms of Service, please contact us: