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Last updated: 2/12/2026
At heldeelife, we are committed to delivering your orders safely and on time. This policy outlines our shipping practices, delivery times, and related information.
We currently ship to all major cities and towns across India. Shipping is available to all pin codes serviced by our logistics partners.
Orders are typically processed within 1-2 business days (Monday through Saturday, excluding holidays).
Delivery times vary based on your location and the shipping method selected:
Delivery times are estimates and may be affected by weather conditions, holidays, or other factors beyond our control.
Standard Shipping (Free)
Available for orders above ₹500. Delivery in 5-10 business days.
Express Shipping
₹99 additional charge. Delivery in 2-4 business days for metro cities.
Same-Day Delivery
Available in select metro cities. ₹199 additional charge. Order before 12 PM for same-day delivery.
Once your order is shipped, you will receive a tracking number via email and SMS. You can track your order status in real-time through:
If delivery fails due to incorrect address, recipient unavailable, or other reasons:
If your package arrives damaged or is lost in transit:
Currently, we only ship within India. International shipping may be available in the future. Please check back or contact us for updates.
For questions about shipping or to track your order, please contact us:
heldeelife Shipping Support
Email: shipping@heldeelife.com
Phone: +91 1800-123-4567
Hours: Monday - Saturday, 9 AM - 6 PM